Yes, you can see the updated status of your order in real time. To do this, use the tracking # you received when you confirmed your order. Click directly on it to see the progress of your package in real time.

Shipping rates are set at $6.99 for orders within Canada. Shipping is free for all orders of $75 and more delivered in Canada

Your order leaves the warehouse on the same day or the day after you confirm it. (weekdays). Your package will arrive at your home in 24 to 48 business hours* for delivery anywhere in Quebec and Ontario, depending on your area. For delivery to the rest of Canada, delivery times are 3 to 7 business days.

Write to us through our contact page. We are here for you!

We will confirm receipt of your order by sending an email and in your customer account. If you do not receive a confirmation, please contact us.

Yes. If the order has not been shipped, simply contact us and we will proceed to refund your order.

Unfortunately promotions cannot be applied to previous purchases.

A minimum $100 purchase is required to pay with Sezzle.

All information/ingredients about our products can be found under eachproduct. For any other questions or remarks, please do not hesitate to contact us.

No. All our products are vegan and paraben free.

All of our products are conceptualized, designed and developed in Canada.

Yes! It is possible to try our products at any sale location. Consult the list here.

For hygienic reasons, no return or exchange is possible on all products. All purchases made are final sales. If you received the wrong product by mistake, please contact us. Sans-Façon Cosmétiques will accept returns only in cases of skin reactions, allergies and defective products. No returns will be made for subjective reasons.