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To know everything about Sans-Façon

Frequently Asked Questions


Can I find out where my order is?

Yes, you can see the updated status of your order in real time. To do this, use the tracking # you received when you confirmed your order. Click directly on it to see the progress of your package in real time.

What are the costs for delivery?

Shipping rates are set at $6.99 for orders within Canada. Shipping is free for all orders of $75 and more delivered in Canada

What are the estimated delivery times?

Your order leaves the warehouse on the same day or the day after you confirm it. (weekdays). Your package will arrive at your home in 24 to 48 business hours* for delivery anywhere in Quebec and Ontario, depending on your area. For delivery to the rest of Canada, delivery times are 3 to 7 business days.


I have several questions. Who can I write to?

Write to us through our contact page. We are here for you!

How can I be sure that my purchase was made correctly?

We will confirm receipt of your order by sending an email and in your customer account. If you do not receive a confirmation, please contact us.

Can I cancel my order?

Yes. If the order has not been shipped, simply contact us and we will proceed to refund your order.

I purchased items shortly before a promotion day. Is it possible to get the same discount?

Unfortunately promotions cannot be applied to previous purchases.

What is the minimum purchase amount to pay with Sezzle?

A minimum $100 purchase is required to pay with Sezzle.

The products

How do I find out more about a product?

All information/ingredients about our products can be found under eachproduct. For any other questions or remarks, please do not hesitate to contact us.

Do your products contain paraben?

No. All our products are vegan and paraben free.

Where are your products made?

All of our products are conceptualized, designed and developed in Canada.

Is it possible to try the products?

Yes! It is possible to try and buy our products in our different points of sale. Consult the list here.


Return Policy

For hygienic reasons, no return or exchange is possible on all products. All purchases made are final sales. If you received the wrong product by mistake, please contact us. Sans-Façon Cosmétiques will accept returns only in cases of skin reactions, allergies and defective products. No returns will be made for subjective reasons.


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